

You can back them up by moving the files to a new folder… because you will need to empty the OneDrive folder and allow it to resync after clearing the cache. If the files aren’t synced up, they will be lost when you clear the cache.

Unless otherwise stated, “OneDrive” refers to either/or OneDrive consumer or OneDrive for Business.īefore you do anything, make sure you have a local backup of the OneDrive files. While you can disable error reporting in the Office Document Upload Center and resolve errors in the OneDrive apps, if you can’t fix the problems using those methods, you can clear the OneDrive caches and re-sync. He tried to add some super large files that were too large to sync, which created sync errors that annoyed him. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.Warning: Do not use this method with OneDrive (consumer) in Windows 10Īfter moving a client to Office 365, he started moving files into OneDrive. If an Answer is helpful, please click "Accept Answer" and upvote it. If the value is set to 1, uses can no longer see their personal OneDrive location.Īny misunderstanding, please let me know. Please refer to this article about how to back up and restore the registry in Windows: )Ĭomputer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Internet, add the DWORD value "OnlineStorage" Before you modify it, back up the registry for restoration in case problems occur.) (Serious problems might occur if you modify the registry incorrectly.
